Refund policy

Cancellation and Refunds: You can cancel your subscription at any time by logging into your account or emailing us at help@thebutterflybookclub.co.uk. To avoid being charged for the next box, you must cancel before your next billing date. If your cancellation request is received after billing and the box has already entered processing or warehouse dispatch, we may not be able to cancel or refund your order. For the purposes of subscription cancellations, an order is deemed to have entered processing once a shipping label has been generated, or the order has been assigned to the fulfilment queue in our warehouse system. After this point, cancellation or modification may not be possible.

 

Delays and Estimated Dispatch Dates

 

We aim to dispatch subscription boxes and pre-ordered books on or around the dates advertised on our Site or in your order confirmation. However, all dispatch and delivery dates are estimates and may be subject to change due to unforeseen circumstances, including but not limited to supply chain delays, printing or production issues, or events beyond our reasonable control.

 

If a delay occurs, we will notify you as soon as reasonably possible and provide an updated estimated delivery timeframe. Unless you informed us at the time of placing your order that delivery by a specific date was essential and we explicitly accepted that, a short delay will not entitle you to cancel your subscription or claim a refund under consumer law.

 

If we are unable to dispatch your subscription within 30 calendar days of the agreed dispatch date, we will contact you with an updated delivery estimate. If we fail to dispatch the affected item(s) within that extended period, you may be entitled to cancel the delayed item and receive a refund for that portion of your subscription, in accordance with your statutory rights.

 

This clause does not affect your rights to a refund for faulty or misdescribed goods, or any other rights you may have under UK consumer law.

 

In line with UK consumer law, you have the right to cancel and return your subscription or pre-order item within 14 days of delivery if you change your mind.

 

To qualify:

  • You must notify us in writing (via email) within 14 calendar days of receiving your item;
  • The item must be returned to us within 14 calendar days of cancellation;
  • Goods must be unopened and in resaleable condition, including any original packaging.

 

Return postage is your responsibility unless the item is faulty or misdescribed. We recommend using a tracked service, as we cannot refund items lost in transit. Refunds will be issued to your original payment method within 14 days of receiving the return.

 

The following items are non-refundable unless faulty:

  • Sealed goods once opened;
  • Personalised or custom-made items;
  • Digital products where access has already been granted.

 

Pre-Orders and Limited Editions: We often produce limited-run collections based on confirmed pre-orders. Placing a pre-order reserves your copy and helps us determine final print volumes.

 

You may cancel a pre-order within 48 hours of placing it, before the item becomes sold out or before your order enters our warehouse queue—whichever comes first. After this point, cancellations are only accepted in accordance with your statutory rights, once the item has been delivered.

 

Any return must be in resaleable condition.

 

If your delivery address changes before dispatch, please update your details by emailing us promptly. We are not responsible for delivery failures caused by outdated or incorrect information.

Shipping dates for pre-orders are estimates and may be adjusted due to production or supply chain delays. If this happens, we’ll keep you informed via the email provided at checkout.