Damages Policy

Although we carefully check every individual book when packing our
boxes, sometimes things are missed or damage occurs in transit. If this
happens, we have a damages policy outlining when we can and when we cannot
replace a book. Please refer to the below and if your book meets the
criteria, please email help@thebutterflybookclub.co.uk for assistance.

Scratches

Visible scratches to the dust
jacket, case or sprayed edges of 2cm or larger

Tears to the dust jacket

Tearing to any part of the
dust jacket

Water damage

If your parcel arrives wet
(please note that photos of the wet packaging will be required to replace
books in this instance)

Creased pages

Any pages that are folded or
creased

Dents to corners

Crushed or dented corners
larger than 1cm

Off-centre printed edges

Printed edges that are off
centre by 0.5cm or more

Misfolded dust jackets

Dust jackets that are off
centre by 1cm or more on the spine

Missing foil sections

Foiling with damage of 1cm of
more

The following do not count as
damage and cannot be replaced:

Small scuffs to the cover
and/or edges

Fading of sprayed edges

Small white spots on sprayed
edges

Wavy pages

Slightly loose dust jacktes

Small imperfections to foiling

Ink/paint scents

Bleed of sprayed edges onto
less than 8 pages

Small creases to the top and
bottom of the spine

Slightly blurry printed edges
or printed edge designs that misalign slightly

If your book has an issue that is not listed, please email and we will
individually assess your case.



All issues must be reported within 7 days of the delivery of your book.